Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Non-Returnable Items
Certain items cannot be returned:
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Perishable goods (e.g., flowers, food)
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Intimate or sanitary products
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Hazardous or flammable materials
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Gift cards
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Downloadable software or digital products
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Some health and personal care items
Partial Refunds
Partial refunds may be granted for:
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Items that show obvious signs of use
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Opened media products (CDs, DVDs, video games, software, vinyl)
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Any item not in its original condition, damaged, or missing parts not due to our error
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Items returned after 30 days from delivery
Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account.
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Contact your credit card company — it may take time to post the refund.
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Contact your bank — some processing time is normal.
If you still haven’t received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at [email protected] and send your item to:
Dayiwu Returns Department
Yiwu, Zhejiang, China
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail it to:
Dayiwu Returns Department
Yiwu, Zhejiang, China
You are responsible for your own shipping costs. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance for expensive items. We cannot guarantee receipt of returned items.
Need Help?
For questions related to refunds and returns, contact us at: [email protected]
